Support
Questions, problems, or feedback: we answer every message.
Email us
Write to hello@frameonce.io from any address. Include your store name or account email if your question is about a batch, billing, or a Shopify installation, it helps us find your account fast. We reply within one business day, usually much sooner.
Shopify merchants
FrameOnce installs from the Shopify App Store and is billed through Shopify. To open the app, go to your Shopify admin and choose FrameOnce under Apps. Plan changes and cancellation both happen from the app's billing page, and uninstalling from Shopify ends billing.
Common questions
The FAQ covers plans, image handling, and how standardization works. The Real Photos Policy explains exactly what we do and never do to your product pixels.