Privacy Policy

1. Introduction

VOIDCRAFT STUDIOS LLC ("we," "our," or "us") operates FrameOnce (frameonce.io). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using FrameOnce, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you sign up for our waitlist or create an account, we collect:

• Email address (required)
• Name (optional)
• Business type/use case (optional)

2.2 Image Data

When you use our image processing service:

• Uploaded product images
• Processed/output images
• Style Preset configurations

2.3 Analytics Data

We use Google Analytics and Microsoft Clarity for analytics, which collect:

• Pages visited and time spent
• Click and scroll behavior
• Device type and browser information
• Approximate geographic location (country/region level)
• Traffic sources and referral data
• Session recordings (mouse movements, clicks) via Clarity

These analytics tools do not collect personal information like your name or email. They respect standard privacy controls in your browser settings. Analytics are only loaded after you explicitly accept cookies.

2.4 Payment Information

Payment processing is handled by Stripe. We do not store your credit card information. Stripe's privacy policy applies to payment data:https://stripe.com/privacy

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your images according to your Style Presets
• Send you service-related communications (account updates, launch notifications)
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve user experience
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Email Communications

We use Loops.so to manage our email list. When you join our waitlist, you will receive:

• Welcome email confirming your signup
• Launch announcement when FrameOnce goes live
• Occasional product updates (no more than 2-3 per month)

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email. Transactional emails (account-related) cannot be unsubscribed.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Loops.so (email), Stripe (payments), Vercel (hosting), Google Analytics and Microsoft Clarity (analytics)
• Legal Requirements: When required by law, subpoena, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures to protect your data:

• HTTPS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Regular security audits and updates
• Limited employee access to personal data

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

For EU/EEA Residents (GDPR)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing of your data
• Restriction: Request limited processing of your data

For California Residents (CCPA)

• Know: What personal information we collect and how it's used
• Delete: Request deletion of your personal information
• Opt-Out: Opt out of sale of personal information (we do not sell data)
• Non-Discrimination: Equal service regardless of exercising rights

To exercise any of these rights, contact us at hello@frameonce.io. We will respond within 30 days.

8. Cookies and Tracking

We use essential cookies for site functionality and analytics cookies via Google Analytics and Microsoft Clarity. We do not use advertising cookies or third-party tracking cookies. Analytics cookies are only loaded after you explicitly consent.

You can disable cookies in your browser settings, but some features may not work properly.

9. Children's Privacy

FrameOnce is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. International Data Transfers

Your data may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: